Shipping Policy

Last updated: October 26, 2026

Where we ship

We ship to all 50 states, Washington DC, P.O. boxes and APO/FPO/DPO military addresses. Shipments to P.O. boxes and military addresses go through USPS. We do not ship outside the United States at this time.

Shipping cost

• Free shipping on orders over $100 to addresses in the contiguous United States (the lower 48 states and Washington DC). The $100 is counted after discounts and before tax.
• For all other orders, the shipping cost is calculated at checkout from the weight and size of your package and your address. You see the available USPS, UPS and FedEx options and their prices before you pay.
• Orders to Alaska, Hawaii and APO/FPO/DPO addresses are not included in free shipping and may take longer to arrive.

Processing time

We pack and ship orders within 1 to 2 business days (Monday to Friday, except U.S. holidays). Orders placed on a weekend or holiday are packed on the next business day. During big sales and the weeks before Ramadan and Eid, processing can take one extra day.

Delivery time

After shipping, most orders arrive within 2 to 5 business days, depending on the carrier and your location. Delivery times are estimates given by the carrier and are not guaranteed.

Tracking

When your order ships, you receive an email with the tracking number. You can also follow your order on our Track Your Order page.

Hot weather

Chocolate and some sweets can soften in hot weather. In warm months we pack them with extra care, and we may hold an order for a day so it does not sit in a warehouse over the weekend. If an item arrives melted, contact us within 7 days of delivery with a photo and we will make it right.

Address problems and lost packages

• Please check your shipping address before you pay. If you notice a mistake, contact us right away. We can change the address only before the order ships.
• If a package is returned to us because of an incorrect address, we will reship it once the shipping cost is paid again, or refund the products.
• If tracking shows delivered but you cannot find your package, check around your home, with neighbors and your mailroom, and wait one business day. Then contact us within 7 days of the delivery date and we will open a claim with the carrier and help you.